The ARBV has developed an 8 part video series in partnership with Antoinette Trimble and Allison Tsao from CPD for Architects, designed to help registered architects in Victoria communicate more effectively. The video series will be released across 4 weeks, 2 videos per week. Each video is approximately 5-8min long. If you watch all 8 videos in the series this will count towards 1 informal CPD point.
Schedule of release:
01 - Proactively Building the Relationship - 24 June
02 - Educating the Client - 24 June
03 - Setting Clear Expectations - 1 July
04 - Record Keeping - 1 July
05 - Managing Scope Creep - 8 July
06 - Communicating Bad News Early - 8 July
07 - Navigating Conflict with Clients - 15 July
08 - Promoting Your Value as an Architect - 15 July
Video 1. Proactively Building the Relationship
Released 24 June 2026
This video focuses on how we proactively build relationships, rather than just waiting for them to happen.
Video 2. Educating the Client
Released 24 June 2026
In this video we centre on educating the client and will cover four key areas. Getting clear on the process, the client- architect agreement, defining your role versus the clients, and deliverables and communication.
Video 3. Setting Clear Expectations
Coming soon
This video delves deeper on setting clear expectations, specifically around fees, the cost of works conversation, and how you set up your working relationship from day one.
Video 4. Record Keeping
Coming soon
This video we cover the importances of clear record keeping, looking specifically at how to document variations, and how to proactively record verbal conversations and decisions so nothing falls through the cracks.
Video 5. Managing Scope Creep
Coming soon
In this video we cover Managing Scope Creep — how to start a project in a way that prevents it, what to do in that first client meeting, and how to handle it when it happens anyway.
Video 6. Communicating Bad News Early
Coming soon
In this video we’re talking about something that every architect will encounter at some point in their practice — delivering bad news to a client. Focusing on establishing a communication protocol early and practical tips for handling common situations where you may have to deliver bad news.
Video 7. Navigating Conflict with Clients
Coming soon
This video covers three topics that can help you de-escalate conflict. Conflict in professional relationships is inevitable — but how you respond to it is a skill. And like any skill, it can be learned.
Video 8. Promoting Your Value as an Architect
Coming soon
In this video we look at Promoting Your Value as an Architect. We’re covering three areas; how you balance self-orientation in a professional relationship; how to set healthy boundaries; and how to communicate the genuine value that an architect brings to a project
Updated