ARBV's Service Charter

This Service Charter sets out the standard of service you can expect to receive from the ARBV, including: 

  • how to contact us
  • what you should do if you wish to make a complaint or provide feedback about your dealings with us
  • how you can help us to help you
  • our expected time frames for services provided.

Contact us

If you want to provide feedback or make a complaint about our service, you can contact us by phone or in writing.

Phone: 03 9417 4444


Address: Level 10, 533 Little Lonsdale Street, Melbourne VIC 3000



ARBV Service Charter overview
PDF 1.52 MB
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