Making a complaint about an architect

The ARBV's procedure for handling complaints made about architects.

To ensure the quality and safety of Victoria's built environment, architects must comply with professional conduct obligations, including the Victorian Architects Code of Professional Conduct. The code defines an architect's responsibilities and obligations to their client. The ARBV may investigate a broad range of allegations, including:

  • The architect is careless or incompetent in his or her practice
  • The professional standards of the architect are demonstrably lower than the standards which a competent architect should meet
  • The architect is guilty of unprofessional conduct.

Some of the most common complaints we receive relate to the following:

  • Incompetent design and specifications
  • Inappropriate billing practices
  • Failure to provide services with due care, skill and expertise
  • Failure to provide information to client.

Make a complaint